Object
Acceptance of general sales terms
Customer's obligations
Customer's obligations
Purchase conditions
Delivery of products - In Europe
Delivery of products - Extra EEC
Warranties and defective products
Recess right
Privacy
Information and claims
Jurisdiction and competent court

We remind that our staff is always available to solve any doubt. You can find our address by following this link: HERE
 
 

• The object of these general terms is the purchase of products and services, realized online through the website "hardstore.com" belonging to RSM TRADE srl whose head office is in Borgo Maggiore - Republic of San Marino, via Del Bando, 41.
• Each operation of purchase will be subject to the laws in force in the Republic of San Marino. As far as concerns the tutelage of privacy it will be subject to the Law n. 675/96 and its following changes.

After receiving the confirmation of the purchase order, the Customer unconditionally agrees and undertakes to respect, in the relationship with RSM TRADE srl also known as hardstore.com, the general terms and the payment terms as hereinafter defined, declaring to have a full understanding and acceptance of all the indications provided above, also noting that hardscore.com is not bound to different conditions unless preventively agreed in written form.

• The Customers who visit the website hardstore.com must look into these General Sales Terms, before confirming their purchases. Thus, the forwarding of the order confirmation implicates the total knowledge of these General Sales Terms and the full acceptance of such conditions.
• After concluding the procedure of online purchase, the customer undertakes to print and preserve the general sales terms set forth herein, already analysed and accepted during the purchase process.

• Hardstore.com is a website selling audio-video products, dvd, games, vhs, books, gadgets and softwares.
• The customer can buy the products, available as illustrated and described online in the respective descriptive and technique cards, by paying the price herein shown, which will be confirmed when the order is forwarded. Moreover the customer undertakes to pay the transport charges as hereinafter defined in art. 6, and, however, shown at the time of purchase.
• Before confirming the purchase, the customer will be shown the single cost of each product selected, the total cost in case of multi-product purchase and the respective transport and collection charges.

• Confirming the purchase, to completion of the transaction, the customer will receive an e-mail with the date and the total amount of its order and the details.

• Credit card payment
  For those who use credit card, www.hardstore.com has chosen BANCA STELLA electronic payment system. To make it sure, the payment is made directly on the safe server of the bank. As far as concerns “booked/pre-order” products, hardstore.com reserves the right of gaining credit on the whole order within 5 days after the order date, even though the praxis is to credit the ammount when the goods are ready to be executed. Unfortunately, in order to avoid fraudulent uses of credit cards on our website, for the first transaction we are obliged to ask for a copy of the CREDIT CARD, both on front and back side, and of an identity document to be sent by fax. These data will be kept on one of our protected files.
• Cash Payment on delivery COD – On the European Community territory
  The cash payment is subject to the following conditions:
  1. The payment is only possible through UPS carrier and is only accepted for ammount inferior to 1500 EUR. If the ammount is superior, the customer will be asked for payment in advance
  2. The carrier only accepts exact ammount, corresponding to the order amount (change is not provided)
  3. The orders with cash payment will be executed only at the time of the complete availability of the goods (i.e: if the order includes booked Videogames, it will be forwarded after their coming out). However, the order can be partially executed by calling our staff.
  4. To manage this kind of payment at European level the customer will be charged with a 10 EUR fixed commission and a 1% on the goods value. These expenses will be added to the forwarding charges.

• Hardscore.com will deliver the products bought at the address the Customer has indicated, all throughout Europe. However it is necessary to point out if the purchase has been made as Private Citizen or as Company.
  
  PRIVATE CITIZEN
  Each forwarding presents the following characteristics:
  1. there is the issue of a FISCAL RECEIPT with the debit of the prices, including taxes of 17% (thus the purchase with INCLUDED TAXES is valid both for Italian and Europen customers)
  2. The goods are not subject to customs operations and are sent as community package. All this allows notable advantages in terms of costs and speed
  3. Cash payment is allowed ALL THROUGHOUT EUROPE!
  SOCIETY DOMICILED IN A COMMUNITY COUNTRY (different from ITALY)
  Each forwarding presents the following characteristics:
  1. There is the issue of an INVOICE without the debit of VAT. The customer will only pay the cost of the goods
  2. THE GOODS WILL BE SUBJECT TO CUSTOMS OPERATIONS and will be managed by carriers as EXTRA COMMUNITY DELIVERY (with debit of IVA and possible taxes). The average times of transit will consist of one day more than the normal transit time of the carrier chosen
  3. Cash payment is allowed ALL THROUGHOUT EUROPE!
  4. The goods can be sent through RECEIPT which will not be valid from a fiscal viewpoint in the country of destination. In this case, the goods will be subject to an increase of 17% San Marino taxes, but they will be deprived of VAT or the Customs duty of the country of destination.
     
     The most frequent form applied to Companies is “VAT EXEMPTION with BILLING and CUSTOMS OPERATIONS”. If the Customer prefers, we can modify the registry as “TAXES INCLUDED WITHOUT CUSTOMS OPERATIONS”.
• The products will be delivered during working days. Hardstore.com delivery can be divided, but hardstore.com is deprived of any responsability.
• For deliveries all throughout European territory hardstore.com makes use of:
  FED.EX (for forwardings subject to customs operations) - UPS (for forwardings deprived of customs operations)
   

The orders will be only executed when the goods will be completely available. If the customer wants to receive the goods available immediately and postpone the delivery of the products which are not available or booked, the customer will have to chose the double forwarding, by indicating it in the order notes with consequent debit of the double forwarding. In the case that the promotion ‘Free Transport’ is active, the second forwarding will be charged to the customer.

Delivery times and their respective costs depend on the forwarding conditions and on the carrier choses:

Hardscore.com will deliver the products at the adress the Customer has indicated, almost all over the world. Not all the countries are reached by our carriers and our website. If you live in one of the countries that do not appear during the registration, we invite you to contact us.

PRIVATE CITIZEN
Each forwarding presents the following characteristics:
1. VThere is an invoice without debit of taxes or VAT
2. GOODS ARE SUBJECT TO CUSTOMS OPERATIONS. We invite you to control in the customs offices of your country the TAXES or DUTIES necessary for goods coming from THE REPUBLIC OF SAN MARINO.
3. The payment can only be anticipated.
• The products will be delivered during working days. Hardstore.com delivery can be divided, but hardstore.com is deprived of any responsability.
• For deliveries in all the EXTRA UE (Europe) COUNTRIES hardstore.com makes use of: FED.EX (for forwardings subject to customs operations)
   

The orders will be only executed when the goods will be completely available. If the customer wants to receive the goods available immediately and postpone the delivery of the products which are not available or booked, the customer will have to chose the double forwarding, by indicating it in the order notes with consequent debit of the double forwarding.
In the case that the promotion ‘Free Transport’ is active, the second forwarding will be charged to the customer.

Delivery times and their respective costs depend on the forwarding conditions and on the carrier chosen:

• FED.EX : 1-5 working days for delivery, you can check the delivery status on www.fedex.com
• The service of cash payment IS NOT AVAILABLE OUTSIDE THE EUROPEAN UNION
• During the promotions “Free Transport” hardstore.com reserves the right of chosing the forwarding conditions.

• The products bought through hardstore.com are subject to the commercial discipline of San Marino. This warranty will be applied to the product which will present defects or malfunctions not verifiable at the time of the purchase, provided that the product is correctly used , that is to say respecting its right utilization according to what is pointed out in the technical documentation and following the various operational norms indicated hereunder.
• On the contrary, the above warranty will not be applicable in case of negligence, carelessness in the use and in the maintenance of the product, or in the use of the product with electrical systems or any other kind of connection that is not according to law. The warranty is personal and will only apply to the original buyer, being it reserved to direct customers and not to dealers, retailers etc.
• The eventual malfunction of the products must be pointed out in written form by the customer within the legal term at the time of the second forwarding. The second forwarding must preventively be agreed with the customer care. In this page you will find the ONLINE form for the RMA application: HERE (Pay attention! You must log in to enter)
• harstore.com reserves the possibility of verifying the real presence of defects denounced by the customer and replacing the product only after such control.
• The demand will be executed only if in the package come back there will be the following documents: receipt or invoice, RMA number to authorize the return of defective goods to be realeased by our staff (such a number must be written outside the package in a very visible way)
• On the contrary, the return expenses will be charged to the customer. In specifical cases, such as FORWARDING ERRORS or NOT CONFORMING GOODS we can agree to pay the expenses. However the expenses will be charged to the customer if RMA is asked later than 7 days after receiving the package.

• According to the discipline of correspondence commerce of the Republic of San Marino, the customer can practice the recess right, within 7 working days from the receipt of the goods
• Such right is applicable to all the products of the website hardstore.com, excluding the audiovisual products or computer/videogame software delivered sealed and successively opened by the customer
• According to the discipline of correspondence commerce of the Republic of San Marino, we point out that the recess right is exclusively reserved to those customers who can be defined “consumers” that is to say only to those physical people who buy the products for their personal use and act with purposes which are not linked to their professional activity, thus with the exclusion of dealers, retailers, professional men etc.

• To practice the recess right, the customer must send, within the term set forth in art. 8 of these General Sales Terms, a registered letter with advice of receipt, or a telefax, telegram or telex, confirmed through registered letter within the following 48 hours, to the following address:
  
  RSM TRADE srl - Via Del Bando, 41 - 47893 BORGO MAGGIORE - REP. SAN MARINO
  Tel: +378 0549 - 98.04.02
  FAX: +378 0549 - 90.72.78
  E-mail:  info@hardstore.com
  
  
• hardstore.com will transmit the accredit concerning the goods cost and the first forwarding charges within fourteen working days from the date in which the customer has sent the goods and, in any case, not before the receipt of the products
• Such operation will be made through the Credit Institute of the card used or by accrediting the A/C indicated by the Customer
• The return expenses are instead charged to the Customer
• hardstore.com will reject any product returned without wrapping or packaged in conditions different from the ones pointed out above. The same treatment will concern all the products for which the customer has not totally paid the return charges yet.
• hardstore.com will reject any product for which the customer has not totally paid the return charges yet. Hardstore. com will react in the same way also if the customer does not respect the conditions and the times provided by Law as far as concerns the recess right, or in the case the product is not packaged with its original wrapping or it is delivered deprived of any accessory, any handbook and anything concerning the product in its origins.